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Do you have a question about ScanAndSave? You may find the answer here. The following is a list of the most-asked questions and the answers to them. But if you still don't find the answer to your question in this page, you are welcome to ask us directly in the question page.

Q: What is your policy on spyware, adware, and spam?
A: We strongly dislike spyware, adware, and spam. None of our products has ever had spyware or adware and never will. We have never advertised using spam and never will. We have never sold or shared our customers' email addresses to any outside organizations and never will.

Q: Which version of Windows does ScanAndSave support?
A: ScanAndSave runs on XP, Vista, and Windows 7.

Q: How much does ScanAndSave cost?
A: ScanAndSave is free to download and try for 30 days. If you decide to register, it costs $12.95. You may choose to purchase ScanAndSave on a CD for an additional $5 + shipping and handling ($2.50 for US, $3.50 for Canada, and $4.50 for international). Once you register, we will email you the permanent registration number. If you decide not to register, you may simply either do nothing or uninstall it.

Q: I want to rename a file or folder, what should I do?
A: Inside ScanAndSave, simply right-click the file or folder you want to rename, and select Rename from the context menu. You can also do the same thing using Windows Explorer. Please see the section in help on File Structure to learn more about this subject.

Q: How can I make my image file sizes smaller?
A: Trying to reduce file size is always a trade-off between image quality and file size. That said, here are a few things you can try:

Reduce the DPI setting (Dots Per Inch). By default, ScanAndSave scans at 200 DPI. You can get significantly smaller file sizes by reducing this to 150 DPI or 100 DPI. Of course, this is at the expense of image quality. The DPI settings are available on the Advanced Settings dialog.

Reduce the color depth. By default, ScanAndSave scans at the maximum color depth for the selected file format (usually 24 bits per pixel). If a black and white image is OK, you can greatly reduce the file size by scanning in black and white. Color settings are available on the Advanced Settings dialog.

Change the file format. By default, ScanAndSave scans to the TIFF file format, which is the industry standard for archiving documents. PNG files can be somewhat smaller than TIFF files. JPEG files can be much smaller, but at considerable sacrifice of image quality, especially for text documents (as opposed to photographs). GIF files are also smaller than TIFF files, but you will lose some color information. Also remember that only the TIFF format supports placing multiple images in a single file, so if you scan a multi-page document in any of the other formats it will be saved as one file per page.

Make sure that you arenít overscanning. Pick the scanning area that best matches your document size, so you wonít be wasting any unnecessary space.

Q: How can I speed up the scanning process?
A: The scanning process involves processing and moving large amounts of data from your scanner to your computer. Anything you can do to reduce the amount of data or speed up the transfer rate should help speed up scanning. Here are some things you can try:

If you are using a USB 2.0 scanner, make sure you have it plugged into a USB 2.0 port on your PC. USB 2.0 transfers data much more quickly than USB 1.1. See your scanner and PC documentation for more information.

Reduce the DPI or reduce the color depth. This will reduce the amount of data that must be processed and transferred, at the cost of some loss in image quality. These settings are available on the Advanced Settings dialog.

Make sure you arenít overscanning. Select the scanning area that best matches your document size, so you wonít be wasting time scanning blank space.

Q: Can ScanAndSave generate .pdf files?
A: ScanAndSave now support generating .pdf files.

Q: Does ScanAndSave support scanners with automatic document feeders?
A: ScanAndSave does not at this time support automatic document feeders. It is a feature we will consider adding if enough interest is expressed in it.

Q: How can I print out a document I have scanned using ScanAndSave?
A: Double click the file in the Destination tree control to open it in the Windows Picture and Fax Viewer and then click the print icon.

Q: I scanned-in my multi-page document in the wrong order, now what?
A: If you have a multiple page document, and you happened to scan the pages in in the incorrect order, you may wonder what you can do to fix it. If you have discovered this long after the entire document has already been scanned-in, or if you have already clicked the "Done" button at the very end, then you must delete the scanned-in file and start over. You may delete the file either from the Windows Explorer window or from the "Select Destination" file window.

If you had been scanning the pages in in the right order but accidentally scanned in the last page in the wrong order you can then click on the "Re-scan Last Page" button which will instruct the program to ignore the page that was just scanned-in and allow you to re-scan it. For example, if you scanned in page one and two, but then you started to scan in page five instead of three, you can then try the "Re-scan Last Page" button after inserting page three into your scanner and continue the job.

Q: What if I left out some pages of my already scanned-in multi-page document?
A: If you have left out some pages of an already scanned-in document, you should delete the scanned-in file and re-scan the document. You may delete the file either from Windows Explorer or from the "Select Destination" file window.